Refund policy

Return and Refund Policy

This policy is provided by FASTHiFi Technology Co., Limited. For assistance, email wiimhome2012@gmail.com with your order number.

30-day returns

You may request a return within 30 calendar days of receiving your order, including for a change of mind or a faulty, damaged or incorrect item. Please contact us before returning a product so we can provide the correct return instructions. This does not limit any statutory rights that apply beyond this period.

For change-of-mind returns, products should be unused, uninstalled and in their original condition with the accessories and original packaging. Please provide proof of purchase. These conditions do not restrict your rights regarding defective or misdescribed products, or your right to inspect goods under applicable consumer law.

Return shipping and fees

We cover reasonable return shipping costs for defective, damaged or incorrectly supplied items, following our return instructions. For change-of-mind returns, the customer pays return shipping. We do not charge a restocking fee. Returns are handled through our warehouse in Suzhou, China, so international return postage may be required. Please contact us before sending a return. Return warehouse: vildinei, No. 111 Yongzhi Street, Huangqiao Subdistrict, Xiangcheng District, Suzhou, Jiangsu 215128, China. Telephone for the return shipment: +86 18021281000. Our Hong Kong business address is not a return warehouse. We will confirm the return reference and instructions for your order.

Refunds

After receiving and inspecting your return, we will notify you of the outcome and process an approved refund to the original payment method within 7 calendar days. Your bank or payment provider may require additional time to display the credit. For a cancelled order eligible for a refund, the refund will be processed to the original payment method. Any mandatory statutory refund deadline takes priority.

Damage, faults and exchanges

Please contact us promptly if your order is faulty, damaged or incorrect. Photographs and a description of the issue help us investigate, but do not replace your legal rights. Do not use a product that appears unsafe. We will discuss an appropriate repair, replacement or refund where required. Exchanges depend on stock availability.

Cancellations and consumer rights

You may request cancellation until your order is dispatched. Contact us promptly if you wish to cancel. If the order has already shipped, return arrangements may be needed. Where EU or UK distance-selling rights apply, you generally have 14 days from delivery to notify us that you wish to withdraw, followed by 14 days to return the goods. Applicable legal exceptions and rules on inspection, diminished value, refund timing and standard outbound delivery charges apply. Nothing in this policy excludes or limits mandatory consumer guarantees or other statutory rights.

EU consumers: withdrawal and legal rights

Where EU consumer law applies, you may withdraw without giving a reason by notifying us at wiimhome2012@gmail.com within 14 calendar days after you, or a person you nominate other than the carrier, receive the goods. For goods ordered together and delivered separately, the period begins when the last item is received. Any applicable extension for a weekend or public holiday is respected. A clear statement of withdrawal is sufficient; prior approval is not required.

Send the goods back without undue delay and no later than 14 days after notifying us. For a change of mind you bear the direct return postage to our Suzhou, China warehouse stated above. No restocking fee applies. You may inspect goods as you would in a shop; only handling beyond what is necessary to establish their nature, characteristics and functioning may result in a lawful deduction for diminished value. Original packaging and unused-condition requirements under our voluntary returns policy do not remove your statutory withdrawal right.

We reimburse payments, including the least expensive standard outbound delivery offered, without undue delay and within 14 days after receiving your withdrawal notice. Additional costs for an upgraded delivery method are not reimbursed. Unless we offer to collect the goods, we may withhold reimbursement until we receive the goods or evidence that you sent them back, whichever is earlier. Refunds use the original payment method unless otherwise expressly agreed, with no refund fee.

Our voluntary 30-day return period for EU orders starts on delivery of the last item in the order, with applicable weekend or public-holiday extensions. It supplements, rather than replaces, statutory rights. EU consumers also benefit from a legal guarantee of conformity of at least two years, subject to applicable national law. Defective or non-conforming goods are handled without cost to the consumer through the remedies required by law. Any more protective mandatory national rights take priority.

To withdraw, you may email: I hereby give notice that I withdraw from my contract for the following goods: [goods and order number]; ordered on [date] / received on [date]; consumer name [name]; address [address]; date [date]. Use of this wording is optional.