Shipping policy

Shipping Policy

Operated by FASTHiFi Technology Co., Limited. Contact: wiimhome2012@gmail.com.

Shipping service and cost

We offer free standard shipping for eligible orders to supported destinations. Orders ship from our warehouse in Suzhou, Jiangsu, China, using Cainiao or its delivery partners. Our Hong Kong business address is not the dispatch warehouse. No express delivery service is currently offered.

Processing and transit time

For in-stock items, order preparation takes 2 business days before dispatch. Standard transit to supported United States addresses is estimated at 7–12 business days after dispatch, for an estimated total of 9–14 business days including preparation. Business days exclude weekends and public holidays. These are estimates, not guaranteed arrival dates; customs clearance, public holidays and carrier disruption can cause delays. Preorders or out-of-stock items require a separately disclosed availability date before ordering.

United States service restrictions

This standard service does not deliver to ZIP codes beginning 006–009, 967–969 or 995–999, APO/FPO military addresses or Amazon warehouses. Only eligible accessories within the carrier’s parcel, value and item restrictions can use this service. Complete bicycles, standalone batteries and dangerous goods are not covered. The standard parcel limit is 30 kg and 55 × 40 × 35 cm. The carrier requires a truthful declared goods value above US$1 and no more than US$248, including its same-recipient/address daily aggregate limit. These are carrier acceptance conditions, not a statement that an order is exempt from import taxes.

Other destinations

United Kingdom, Germany, France, Italy, Spain and Netherlands shipping is not yet available. We will publish the applicable service details before opening these destinations for orders.

Tracking and delivery issues

A tracking reference will be provided when available after dispatch. If tracking has not updated, a package is delayed or an item arrives damaged, contact us with your order number so we can investigate. Please retain the packaging and photographs of damage.

Customs and delivery details

Taxes collected at checkout are shown before payment. Destination duties or taxes not collected at checkout may be payable to the relevant authority or carrier where applicable. Please provide a complete address and contact details. Contact us promptly for an address correction; changes cannot be guaranteed after dispatch.

For returns and cancellations, see our Return and Refund Policy. Nothing in this policy limits mandatory consumer rights.